Ingenico i5100 - FAQs

Frequently Asked Questions

How difficult is it to setup the equipment?

Our plug-and-play equipment arrives at your location ready to be used. All that needs to be done is plug-in the power cord as well as the phone line or internet connection. Your terminal will boot-up and will await its first transaction. We also offer a 24/7 merchant training telephone number.

Does the terminal have functions for restaurants?

If you own a restaurant, our terminal will be specially configured to provide your business with the features you need, including after-sale tip adjustments and server ID inputs. Our server tracking features also you to print reports and search transactions for specific staff members.

How do I use the high-speed connectivity?

All you need is a high-speed internet connection. You then simply plug-in your terminal to your internet modem or router using a standard network cable (RJ45). The Ingenico i5100 supports both dynamic IPs (DHCP) and static IP and gateway settings if needed.

Can I use the phone line as a backup?

Yes. By default the terminal will first try and connect using the high-speed internet connection. If the internet is unavailable, the terminal will automatically default to the phone line to make sure that your business can continue operating as needed.

What type of reporting is available?

The terminal can print on-the-fly detailed and summarize reports of your current processing activities for the day. As a Helcim merchant, you also receive monthly detailed statements as well as 24/7 online reporting of your transaction history.