New Helcim User Interface

Coming Soon! New Helcim User Interface

In mid-September, we released a new UI (user interface) and a major user experience upgrade to our merchants. 

Providing the best possible experience and continually finding ways to improve our payment services is a core value at Helcim. The UI update was the first step in a number of exciting changes that are on the horizon for the team.

Along with the new interface, the Development Team has improved several functions within Commerce based on feedback that merchants shared with our Customer Service team. It is thanks to your valuable feedback that we were able to also launch:

  • Faster Invoice Creation
  • Smarter Inventory Tracking
  • Redesigned Reports
  • Increased Responsiveness
  • Streamlined Theme Designers
  • Smarter Tax Calculation
  • Consolidated Settings
  • All New In-App Support

Exciting changes like the new UI and updates to the Commerce platform are not possible without the continued business, feedback and support that we get from our merchants. This is the first of many exciting announcements we have planned, to be the first to know about future updates at Helcim be sure to follow our blog or subscribe to our newsletter.

If you want to know more about how this UI update affects your account, we answer some commonly asked questions below.

When Will the Upgrade Occur?
The new UI was released in September 2019.

How Will I Be Impacted?
This update has no impact on your existing data nor your ability to accept payments, including any existing configurations to your Virtual Terminal, Terminals, Mobile Apps, Card-Vault, Online Invoice, Payment Pages, Helcim.js, API integrations or other functions of our service.

You will continue to login using the same URL and user details but will notice a new interface and menus, designed to make the system more efficient and intuitive. New support documentation and tutorials were also finalized as part of this release.

Will This Impact My Rates?
No. Your merchant account rates remain unchanged.

What if I’m Not Using Helcim Commerce?
If you’re still using our legacy Virtual Terminal or Converge, now is a great time to consider switching to Helcim Commerce. Helcim Commerce is our merchant platform that features mobile apps, invoicing, better recurring payments, extensive reporting tools, fraud prevention, and more. All existing Helcim merchants can access Helcim Commerce without impacting their current pricing. Contact our Customer Service team to get migrated!

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We’re Always Happy to Help!

Our in-house team of Merchant Experience Specialists are here to share their knowledge, answer your questions and point you in the right direction. No commissions, no pressure.

New to accepting card payments? Many of our merchants are first time business owners who are unfamiliar with the industry. We take the time to help you understand how it all works as well as how to avoid common pitfalls.

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Toll-Free: +1 (877) 643-5246

 

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