Dealing with Giant Processors and Their Numerous Resellers
Some large payment processors use third-party organizations to sell their products on their behalf, so you do not get to deal directly with the payment processor who is providing payment processing for your business. Working with a reseller can be frustrating if you’re trying to resolve an issue, have questions about hardware, or see unfamiliar charges on your monthly statement. Because they don’t work directly for the payment provider, resellers may not have all the answers you need. Even if you can speak to the payment processor directly, call centers can be frustrating to deal with. The staff might not be properly trained, knowledgeable enough about the product, or they aren’t committed to the company they work for, so they don’t provide the customer service that you deserve.
Helcim Focuses On Having Great Customer Service
Helcim has a great in-house customer service team because we really care about our customers. If an issue arises our team is committed to working with you to find a solution. We treat all our customers the same, whether you’re a small business still waiting to do their first sale or a large company processing large volumes of payments every day.
Whenever questions arise, you deal directly with our customer service team to find an answer. Our team members are available by phone, email and social media so you can get in touch with us whichever way is most convenient for you. To learn more about why exceptional customer service is the Helcim advantage, check out our blog post.
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