EMV Chip and PIN payments are proving to be an effective solution to the restaurant payment bottleneck. With this new technology, the restaurant payment process is faster and more customer-centric.
Credit Card Processing Tips for Restaurants: Introduction to EMV
The old way to pay at a restaurant is to process a swipe and signature payment with your credit card. This is a lengthy process.
First, the customer asks the waiter for their bill, then the customer places the credit card on top of their bill and waits for the waiter to pick it up and take it to the back of the restaurant.
The waiter swipes the customer’s credit card into the terminal to begin processing the transaction before bringing the customer back the printed receipt and their credit card.
At this point, it is time for the customer to calculate what percentage they want to provide as a tip to the waiter, then sign the receipt.
After this entire lengthy process, the waiter then goes back into his station and will do a ‘TIP ADJUST’ on the terminal. Next, the waiter will manually add the tip amount into the terminal and capture the transaction.
This process is unnecessarily long, and long payment times in restaurants are often the bottleneck for servers, which can create unhappy and hungry customers.
There Has to be a Better Way.
Today, EMV chip and PIN payments are proving to be an effective solution to the restaurant payment bottleneck. With this new technology, the restaurant payment process goes as follows.
After the customer asks the waiter for the bill, the waiter will bring the bill to the customer’s table (usually with a wireless credit card terminal).
The customer then inserts their chip card into the bottom of the machine and enters their PIN. The customer is presented with tipping options directly on the machine, so there is no manual math required on the customer's end.
After the payment is approved, the terminal is passed back to the waiter and everything is completed.
After cutting out the extra steps that swipe and signature payments and tipping create, your restaurant payment process runs quicker than ever. This benefits both the server and the customer, as the server has more time to focus on the service rather than collecting payments.
Helcim is dedicated to not only providing our merchants with the latest innovations in payment technology but also educating them so they can implement them easily and effectively. Check out the Helcim Blog for more resources on EMV chip cards, payment terminal options, and choosing a payment processor.