EMV Chip and PIN payments are proving the solution to the restaurant payment bottleneck. With this new technology, the restaurant payment process is faster and more customer-centric.

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Credit Card Processing Tips for Restaurants: Introduction to EMV

The old way to pay at a restaurant is to use swipe and signature payment with your credit card. This is a lengthy process. First, the customer asks the waiter for their bill. The customer places the credit card on top of their bill.

The waiter will then pick it up, and take it to the back of the restaurant. The waiter swipes the customer’s credit card into the terminal. He brings the customer back the receipt and the credit card. At this point, it is time for the customer to calculate what percentage they want to provide as a tip to the waiter, in turn signing the receipt.

After this entire lengthy process, the waiter then goes back into his station and will do a ‘TIP ADJUST’. Next, the waiter will manually enter the tip amount into the terminal and capture the transaction. This process is unnecessarily long. Long payment times in restaurants are often the bottleneck for servers, creating unhappy, and hungry customers.

There has to be a better way.

Today, EMV Chip and PIN payments are proving the solution to the restaurant payment bottleneck. With this new technology, the restaurant payment process goes as follows.

The customer will ask the waiter for the bill, where they bring the bill to the customer’s table (usually with a wireless credit card terminal). The customer then inserts their chip card into the bottom of the machine. The customer is presented with tipping options directly on the machine, no math required. After the payment is approved, the terminal is passed back to the waiter and everything is completed.

After cutting out the extra steps that swipe and signature payments and tipping creates, your restaurant payment process runs quicker than ever. This benefits the both the server and the customer, as the server has more time to focus on the service rather than collecting payments.

Helcim is dedicated to providing our merchants with the latest innovations in payment technology. We are proud that Helcim can continue to improve the customer experience wherever our service is applied. If you would like to learn more about EMV Chip and PIN, check out this article.

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