The Helcim Team has been quietly working on an exciting update that we cannot wait to share with you.

We will soon be releasing a new UI (user interface) and a major user experience upgrade to our merchants. Providing the best possible experience and continually finding ways to improve our payment services is a core value at Helcim. The UI update will be the first step in a number of exciting changes that are on the horizon for the team.

Along with the new interface, the Development Team has improved several functions within Commerce based on feedback that merchants shared with the Helcim Gurus. It is thanks to your valuable feedback that we are also launching:

  • Faster Invoice Creation
  • Smarter Inventory Tracking
  • Redesigned Reports
  • Increased Responsiveness
  • Streamlined Theme Designers
  • Smarter Tax Calculation
  • Consolidated Settings
  • All New In-App Support

Exciting changes like the new UI and updates to the Commerce platform are not possible without the continued business, feedback and support that we get from our merchants. This is the first of many exciting announcements we have planned, to be the first to know about future updates at Helcim be sure to follow our blog or subscribe to our newsletter.

If you want to know more about how this UI update will affect your account, we answer some commonly asked questions below.

When Will the Upgrade Occur?
The new UI should be released this September. We will be sending out another email to notify you of the exact launch date so stay tuned.

How Will I Be Impacted?
This update will have no impact on your existing data nor your ability to accept payments, including any existing configurations to your Virtual Terminal, Terminals, Mobile Apps, Card-Vault, Online Invoice, Payment Pages, Helcim.js, API integrations or other functions of our service.

You will continue to login using the same URL and user details. Once updated, you will notice a new interface and menus, designed to make the system more efficient and intuitive. New support documentation and tutorials are being finalized as part of this release.

Will This Impact My Rates?
No. Your merchant account rates will remain unchanged.

What if I’m Not Using Helcim Commerce?
 If you’re still using our legacy Virtual Terminal or Converge, now would be a great time to consider switching to Helcim Commerce. Helcim Commerce is our merchant platform that features mobile apps, invoicing, better recurring payments, extensive reporting tools, fraud prevention, and more. All existing Helcim merchants can access Helcim Commerce without impacting their current pricing. Contact our team of Gurus to get migrated!

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