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Have You Heard of the Overpayment Scam?

We’ve noticed a recent resurgence of the Overpayment Scam, and if your business advertises its products or services online, you could be a target.

Also referred to as a Cash Forwarding, or Cash Advance Scam, the con involves fraudsters paying for a purchase with a stolen credit card, then requesting that you either forward some of the funds to another third-party or refund the purchase to a different form of payment.

How the Overpayment Scam Works

Fraudsters will contact a business, usually using text or email, and inquire about making a large purchase. For example, if they contact a dance studio, they might claim they're planning a flash mob for an upcoming wedding and need to book a group of dance lessons. The large purchase is designed to entice the business to overlook any potential red flags so the fraudster can pay using a stolen credit card. After the business processes the transaction, the fraudster will call claiming the wedding has been canceled and ask for a full or partial refund. The catch here, and the key to this scam, is they will ask to have the refund sent to a different credit card or issued as a check. In this example, because the original purchase was paid for with a stolen card, a chargeback will likely be filed leaving the business out the initially refunded money to the fraudster, as well as the money they will have to pay back to the owner of the stolen credit card by way of the chargeback.

Fraudsters in these cases will also rely on fabricated emotional stories that appeal to your human empathy, so you are more inclined to compromise your usual business practices. A common excuse is being in the hospital but urgently needing assistance to pay for a service. For example, if you owned a landscaping company, they might say they are in the hospital, but their home is up for sale, and they need to have some landscaping completed or risk losing out on an offer. If your services cost $1,000, they might say they will send $3,000, then ask that you forward the extra $2,000 to another service provider working on the house who doesn't accept credit cards.

Claiming they are stuck in the hospital gives them a reason why they are unable to pay the other company themselves and why they cannot meet you in-person. They will use a stolen credit card for the initial $3,000 payment and the $2,000 you forward will go directly to their bank account.

In both of these examples, the stolen credit card used for the initial payment will eventually result in a chargeback to your business, and you will also lose out on the money you refund or forward to the fraudster for the transaction. These types of scams often use online listing services like Thumbtack or Kijiji to target smaller service-based businesses including event planners, contractors, and dance instructors who they hope will be excited by the prospect of a big payment.

Best Practices to Help You Avoid Being Deceived

  • Be Wary of Customers Who Offer to Pay More Than You’re Asking
    Customers typically want to pay less, so if a customer is offering to pay more than you’re asking, it should be considered a red flag.

  • Don’t Forward Money to a Third-Party 
    If a customer asks you to forward part of their payment to a third-party because they overpaid for a purchase, it’s best to decline the whole transaction and refund the money directly to the customer using the same payment method and details as the original transaction.

  • Refuse any Overpayments You Receive 
    Only process credit card payments for the correct purchase amount. If a customer makes the payment using a check, only deposit it if it's for the correct amount.

  • Only Refund Purchases onto the Original Card Used
    If a customer pays for a purchase using a credit card, the refund should only be returned to the original card used for the transaction. The card brands dictate that, despite some rare exceptions, no cash refunds should be given for a credit card purchase and any refunds given for credit transactions must be refunded to the same card that was used for the original purchase.

  • Confirm the Customer’s Information 
    Before you proceed with a payment, confirm the customer's name, payment information, phone number, and billing address. You can use the AVS to confirm that the address given during the checkout process matches the address on file for the credit card. If the address and phone number are from different areas, or if they don’t match the payment information, you can request additional information to confirm the order or choose to decline the transaction altogether.

  • Avoid the Temptation to Rush Through a Large Purchase
    Don’t overlook red flags or rush through processing a payment just because a purchase is significantly larger than your usual transactions.  

  • Don’t Switch Payment Processors or Sign Up for a New Service to Make a Sale
    If a customer asks you to use a specific payment provider or service to process their payment, it is most likely an indication that they are trying to do something fraudulent and they’ve identified a certain service or processor that they are able to exploit.

  • Be Wary of Customers Offering to Pay Your Transactions Fees
    A customer who seems overly knowledgeable about credit card processing or who offers to pay transaction fees for you should be a big red flag. There is no reason for a customer to offer to pay the credit card processing fees.

Knowing how to identify potentially troublesome transactions can help you spot red flags faster, saving your business time and money. When in doubt, it’s best to fall back to the general rule that if a purchase or transaction seems too good to be true, it probably is.

Need to Accept Credit and Debit Cards? 

If your business needs to accept credit cards, Helcim provides honest, transparent, and affordable credit card processing that stands out in an industry known for shady business practices and customer exploitation. Our Interchange Plus pricing is widely regarded as the most honest and affordable billing method in the industry and our customer service is consistently lauded as a step above. If you have any questions or would like a complimentary rate comparison, don't hesitate to contact our friendly team of Helcim Gurus.

Chris Reid

Chris is Helcim's videographer. He films helpful tutorial videos, onboarding videos, and merchant case studies. His passion for storytelling began over a decade ago and has seen him succeed at the Alberta and Canadian Skills Competitions, as well as winning his hometown's Emerging Artist award. Chris attended Calgary's Southern Alberta Institute of Technology, and graduated with honors in the field of Film and Video Production. Chris’s understanding & passion for small business was established first-hand as he owned and operated his own production company, Vital Productions for over 8 years. Prior to joining Helcim, Chris substantiated his corporate video and business knowledge through work experience with Poole Construction Limited(PCL) and Mercedes-Benz.