Skip to Main Content
Easily Send Customers Text and Email Payment Requests with Helcim

Let customers know when a payment is due by sending text and email payment requests from your Helcim account.

You can now quickly notify customers when they need to make a payment by sending them a text or email payment request. The payment request will be sent directly to your customer’s phone or inbox, along with a custom message and a link to view the payment details or submit their payment.       

Payment requests are an easy way for businesses to collect payments without having to call customers or have them visit their location in person. Once a customer receives the payment request, they can use the link in the message to submit their payment right away.  

Customers will likely find text and email payment requests a preferable way to submit payments because the request is non-disruptive and allows them to respond and submit payment at a time that works for them. Unlike accepting payments over the phone, where both yourself and your customer need to be available at the same time, with payment requests, both the request and the payment fulfillment can be done at the convenience of both parties. 

A wide range of businesses can use this new feature to accept payments including:

  • Contractors and home service providers who might provide services without customers being present

  • Accountants and tax specialists who might complete work for clients without meeting face to face

  • Automotive shops and mechanics completing work for customers who are busy working during their hours of operation

  • Estheticians and beauty providers who provide mobile or home services

  • Event planners and caterers who want an easy way to remind customers payment is due

Payment requests are available for no additional fee with every Helcim account. If you’re already a Helcim merchant, you will automatically have access to the feature. Learn more about how to send a payment request by visiting Helcim Support here

Miranda Russell

Miranda is the Communications Coordinator at Helcim, helping businesses discover faster, easier, and more affordable payments. As a member of the Marketing Team at Helcim, she gets to build strong relationships with business owners in Canada and the US while developing informative resources to help them optimize the use of Helcim's platform. Prior to joining Helcim, Miranda worked for multinational technology and oil and gas companies to execute marketing and employer brand campaigns. She holds a Bachelor's Degree in Management with a major in Marketing from Athabasca University. Miranda joined Helcim in 2018 and has immersed herself in the payments industry to help more businesses discover better payments ever since.