Small Business Center

What Should You Do About Customer Chargebacks Due to COVID-19?

By Miranda Russell on Apr 2, 2020

Adapting flexible cancellation or return policies when possible and clearly communicating with your customers can go a long way in helping mitigate the number of disputes you may need to deal with. Here are some potential cancellation and business disruption scenarios that you may encounter as a result of COVID-19 and recommendations on the best way to come to a resolution.

Understanding Payments

Why More Customers Are Misusing Chargebacks

By Miranda Russell on Nov 29, 2018

Customers who do not understand how chargebacks fully work might unintentionally use the process to get funds returned to them when it might have been better to have contacted the business directly to dispute a transaction or obtain a refund.

Understanding Payments

What is Chargeback Fraud?

By Zachary Nickerson on Nov 2, 2018

If a customer makes a purchase and then deliberately files a chargeback falsely claiming the product or service was not delivered or received as described, then that is chargeback fraud.

Understanding Payments

What Do I Do If My Business Gets a Chargeback?

By Aaron Hamilton on Nov 1, 2018

Understanding how your business should respond to a chargeback can be helpful in preparing you for what to do if there is ever a chargeback filed against your business.

Understanding Payments

Chargebacks, What Your Business Needs to Know

By Aaron Hamilton on Oct 30, 2018

A chargeback occurs when the cardholder contacts their financial institution to request a refund for a transaction, instead of contacting your business to raise a concern. When a cardholder files a chargeback, your business will be debited because of the request to return the funds to the cardholder’s account.

Understanding Payments

What is a Chargeback?

By Zachary Nickerson on Oct 20, 2018

To put it simply, a chargeback occurs when a customer initiates a dispute over the legitimacy of a credit card transaction.

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