Customer Service.

Small Business Center

How Today’s Customers Want to Pay

By Miranda Russell on Dec 18, 2018

Knowing how today’s customers want to pay for purchases can help your business improve efficiency as well as your customer experience during the checkout process.

Understanding Payments

Why More Customers Are Misusing Chargebacks

By Miranda Russell on Nov 29, 2018

Customers who do not understand how chargebacks fully work might unintentionally use the process to get funds returned to them when it might have been better to have contacted the business directly to dispute a transaction or obtain a refund.

Using Helcim

Reduce Customer Attrition with Dunning Management

By Miranda Russell on Oct 11, 2018

A Dunning Management software tool, like the one offered in Helcim Commerce, can help your business maintain a steady stream of payments.

Small Business Center

Making Sense of a SKU vs. UPC vs. PLU

By Miranda Russell on Jul 24, 2018

Product codes are not all equal, the different codes are used to differentiate different product characteristics and are assigned by different organizations depending on the function of the code.

Small Business Center

How to Create an Easy to Use Product Catalog with SKUs

By Zachary Nickerson on Jul 11, 2018

Simplify your inventory using SKUs and a centralized product catalog.

Small Business Center

Keep Track of Customer Data with a CRM

By Zachary Nickerson on Jul 5, 2018

A customer relationship manager, or CRM, can help you keep track of your customers information.

Small Business Center

What is Prorated Billing?

By Zachary Nickerson on Jun 28, 2018

Curious about what prorated billing is and how it can help your business?

Using Helcim

Automate Your Billing and Make More Money

By Zachary Nickerson on Jun 7, 2018

Recurring billing helps your customers by making it easier for them to do business with your company.

The Helcim Vlog

Exceptional Customer Service Is The Helcim Advantage

By Nicolas Beique on May 28, 2018

At Helcim you’re not going to experience the customer service that has become commonplace at many large organizations.

Small Business Center

Using Your Social Media Channels for Customer Service

By Nicolas Beique on May 18, 2018

Being able to respond to customer inquiries on social media is as important as responding to emails or phone calls to your business.

Understanding Payments

What is a Customer Credit Card Vault?

By Zachary Nickerson on Feb 9, 2018

A customer credit card vault helps you store customer financial data securely so you can sell more and get paid faster. The vault is an excellent tool to have in your modern small business toolkit.

Small Business Center

Scaling Your Business with a Self-Service Customer Portal

By Zachary Nickerson on Feb 5, 2018

One popular tool that can help you boost your productivity rapidly is the self-service customer portal. Here’s what a customer portal is, and how it can help your business.

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