Helcim Merchant Services & Credit Card Processing Canadian Merchant Services United States

Privacy Policy

If you have any questions and concerns regarding our privacy policy,
please contact us at by phone at: 1(877)643-5246

Helcim is committed to providing our merchants, our customers, and ours visitors with a website that respect their privacy. This page summarizes the privacy policy and practices for all of Helcim website's divisions. The Helcim website does not automatically gather any personal information from you, such as your name, phone number, or e-mail address. This information is only obtained if you provide it voluntarily, through contacting us or using one of our services, such as our online application form.

Information Collected Automatically Via The Internet The Helcim web server logs capture computer information, navigation and click-stream data such as http requests. Some of the information, such as your domain name or IP address, may identify you depending on the naming standards followed by your Internet service provider.

The information captured does identify the following; the Internet domain and IP address from which you access our web site, the type of browser and operating system used to access our site, screen resolution of your monitor, the date and time you access our site, the pages you visit, and if you linked to the Helcim web site from another web site, the address of that web site. This information is used to help us make our site more useful to our audiences by learning about the number of visitors to our site, and by monitoring traffic patterns and the types of technology our visitors use. Helcim also uses this information to track the origin of specific visitors to better understand its marketing efforts. This information is collected by Helcim as well as third-party analytics providers, including the Google Analytics service.

Cookies

A cookie is a small piece of text information that is sent to your browser when you access a web site. Your browser will return this cookie information to the domain where the cookie originated. Helcim uses cookies to better track multiple visits made by visitors to our website as well help you fill in forms. Helcim sets these cookies for a prolonged period of time. The length of time that the cookie will reside on your machine will depend upon the specific set-up of the particular sites you visit. If you are concerned about the use of cookies, you can refer to the help information in your browser software for information on how to disable cookies. If you wish to delete cookies from your machine, consult your browser's help files for instructions on how to do so.

Questionnaires, Surveys and Profile Data

From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in the survey itself. These optional surveys or questionnaires are occasionally collected using a third-party service provider. Users are encouraged to review the privacy policies of these third-party service providers before completing any optional survey or questionnaire.

Links to Other Sites

Our website may contain links to other sites. We are not responsible for the content and the privacy practices of other web sites and encourage you to examine each site's privacy policy and disclaimers and make your own decisions regarding the accuracy, reliability, and correctness of material and information found.

Information Collected For Helcim Services

To open a Helcim Merchant account, you will be asked provide us with specific information about yourself and your business. Some of this information may be shared with a third-party, such as a credit check bureau. For more information about how your information is used, please read the Helcim Merchant agreement.

When purchasing goods from a Helcim Merchant, buyers will be asked to enter billing and shipping information in order to complete their transaction. Some of this information, such as credit card number, is transmitted to third-parties such as the Visa, MasterCard and other card-brand acquiring networks. Helcim, as a Visa and MasterCard member service provider, meets and upholds all PCI security standards required to safely process your online information.

Disclosures Required by Law

We reserve the right to disclose your personal data as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us.

Security of Stored Information

Helcim is committed to handling your information with high standards of information security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only to employees who need to know that information in order to fulfill their job responsibilities.

The security of your Helcim account also relies on your protection of your password. You may not share your account password with anyone. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account changing your Account settings, and also contact us right away to inform us of the breach. Helcim will never ask you to send your password or other sensitive information to us in an e-mail.

Any e-mail or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website with a URL that does not begin with https://secure.helcim.com/ or https://www.helcim.com/ should be treated as unauthorized and suspicious and should be reported to Helcim immediately.

Helcim

Get started, sign up online!

Visa MasterCard Interac Amex

Ask us any question!


Call us toll-free

1-877-643-5246

Email us anytime

info@helcim.com

FaceBook Google+ Twitter

Helcim is Trusted by Thousands of Canadian Businesses

Canadian Businesses Trust Helcim

» Learn How We Go Above and Beyond the Code of Conduct in Canada

CONTACT US

Toll-Free: 1-877-643-5246

Fax: 1-866-469-3077

Email: info@helcim.com


CALGARY HEAD OFFICE

Suite 140 - 5720 4th Street SE
Calgary, Alberta T2H 1K7

SEATTLE OFFICE

Suite 4200 - 701 5th Avenue
Seattle, Washington 98104

Canada

© Copyright 2006-2017 Helcim Inc. All Rights Reserved.
The Helcim name and logo are trademarks of Helcim Inc. The Interac name and logo are trademarks of Interac Inc. The Visa and MasterCard logos are trademarks of Visa International and MasterCard International Incorporated. Other tradenames may be trademarks of their respective owners. Helcim is a registered MSP/ISO of the Canadian branch of U.S. Bank National Association and Elavon. New applicants are subject to conditions and approval of the application by Helcim and its partnering banks.