Why Helcim Actually Cares About Its Merchants

We Love Small Business

Vlog #6

On the very first page of our website, we describe what makes us unique and say that “we do this because we actually care”. In this weekly update, we explore that sentence and our approach to partnering with small businesses.

We’re Grateful To Service Small Business

You choosing Helcim as the provider of your payments is a privilege and a decision that we’re grateful for – we do not take our customers for granted.

Just like you, we started this business from the ground up too. We know how hard you have to work to earn every dollar you make, so we keep our pricing fair and honest. Being surprised by hidden fees or a higher-than-expected bill can be devastating when you’re trying to build your business. We don’t want to be that company.

We decided a long time ago to be a different payments provider. We said let’s show all our rates online, let’s be completely transparent, and let’s actually explain how credit card processing works, instead of trying to profit from the confusion.

Highlighting Bad Practices By Our Competition

Most banks and payment companies say that they help small businesses, but then they have contracts and cancellation fees, or they overcharge on processing fees, or they sell you overpriced equipment leases, or they don’t provide you with a telephone number to call when you need help. That’s not caring, that’s just saying one thing but doing the opposite.

It’s 2018 – and I think people are starting to expect more from the companies they do business with. Companies can’t just have slick ads on TV and somehow convince people that they are small business-friendly. If their website is just a bunch of stock photography with people smiling, to me that just feels like they are hiding behind their company.

People want to know who they are doing business with, and what they actually stand for.

Helcim cares, because I care and because my team cares.

-Nic

AUTHOR
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Founders Calgary Vol. 6: Ask Us Anything

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Ever wanted to ask a successful entrepreneur something outside the box?  Maybe it’s something about how to launch your business, how to optimize a process,

Contact Us​.

We’re Always Happy to Help!

Our in-house team of Merchant Experience Specialists are here to share their knowledge, answer your questions and point you in the right direction. No commissions, no pressure.

New to accepting card payments? Many of our merchants are first time business owners who are unfamiliar with the industry. We take the time to help you understand how it all works as well as how to avoid common pitfalls.

Get In Touch

Toll-Free: +1 (877) 643-5246

 

Calgary Head-Office:

Suite 400 – 440 2 Ave SW

Calgary, Alberta T2P 5E9

Seattle Office:

Suite 4200 – 701 5th Avenue

Seattle, Washington 98104