Dealing with Giant Processors and Their Numerous Resellers

Some large payment processors use third-party organizations to sell their products on their behalf, so you do not get to deal directly with the payment processor who is providing payment processing for your business. Working with a reseller can be frustrating if you’re trying to resolve an issue, have questions about hardware, or see unfamiliar charges on your monthly statement. Because they don’t work directly for the payment provider, resellers may not have all the answers you need. Even if you can speak to the payment processor directly, call centers can be frustrating to deal with. The staff might not be properly trained, knowledgeable enough about the product, or they aren’t committed to the company they work for, so they don’t provide the customer service that you deserve.

Helcim Focuses On Having Great Customer Service

Helcim has a great in-house customer service team because we really care about our customers. If an issue arises our team is committed to working with you to find a solution. We treat all our customers the same, whether you’re a small business still waiting to do their first sale or a large company processing large volumes of payments every day.

Whenever questions arise, you deal directly with our customer service team to find an answer. Our team members are available by phone, email and social media so you can get in touch with us whichever way is most convenient for you. To learn more about why exceptional customer service is the Helcim advantage, check out our blog post.

Feature List

 
Helcim Commerce    
Payments
Invoicing  
Point-of-Sale Requires Clover, additional costs
Online Store  
Product Catalog Requires Clover, additional costs
Recurring Billing  
Helcim.js Client-Side Processing  
Advanced Recurring and Subscription Management  

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Having a hard time deciphering the statement with your current provider? Let us do the work for you by scanning and sending us a recent statement by email at help@helcim.com. We'll compare your current rates with ours to show you just how much you could save by switching to Helcim.

New to credit card processing? Many of our merchants are first time business owners who are unfamiliar with credit card payments. We take the time to help you understand the workings of our industry as well as the costs.