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Ingenico Tetra desk3500 US Terminal »

Desk 3500: How to Void a Transaction

In this article, we are going to review how to void a transaction on your Desk3500 Terminal. 
  • If a Terminal has not yet batched/settled for the day you can still Void a transaction to avoid and Refund fees.
  • From the Main Menu, Press Void (3)
  • Search All (1)
  • Scroll Transactions (-)
  • Select Transaction Enter (Green)
  • Confirm No (1) Yes (2)
  • Use Approval Code (8)
  • Print Customer Receipt? No (1) Yes (2)

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Date: Jan 29, 2019 
Author: Aaron H./ John R.