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Ingenico Tetra desk3500 US Terminal »

Desk 3500: How and When to Refund a Transaction

In this article, we're going to show you how and when to refund a transaction on your Desk 3500.
Note: If a Terminal has not yet batched/settled for the day you can still Void a transaction to avoid and Refund fees. To see how to void a transaction, please click here.

  • From the Main Menu, Press Refund (2) 
  • Select Credit (1) or Debit (2)
  • Enter Amount of transaction, Pass terminal to the customer (Tap, Swipe, Insert, or Key) 
  • Print Customer Receipt? No(1) Yes(2)

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Date: Jan 29, 2019  
Author: Aaron H./ John R.