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Ingenico Terminal Troubleshooting: PMS/COMM Remote Download Failed Error Minus 4

If an error PMS/Comm Remote Download Failed Error Minus 4 appears on your terminal, that indicates that the terminal is trying to update overnight and has no connection.


Please perform a partial download in the morning with the below instructions:

Performing a partial download - INGENICO

For the Ingenico iCT220, iCT250, iWL220, and iWL250 (connected to the base with an ethernet connection):
*Please ensure the batches are settled in the terminal prior to the download.

  1. Press [#]
  2. Press [4] Maintenance
  3. Press [1] Download
  4. Press [2] Start Download
  5. Press [1] Software/ Param

If you are having trouble completing this download, please give us a call at 877-643-5246 or e-mail us at help@helcim.com.


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Author: Keshia.E

February 28,2019