Helcim Logo Support & Tutorials

© Copyright 2006-2019 Helcim Inc.

All Rights Reserved.

Ingenico Telium Terminals »

Ingenico Terminal Troubleshooting: IWL220 Put on Base Error


Ingenico Terminal Troubleshooting: Fix the Put on Base Error

To fix the put on Base Error please follow the below steps


  • Step 1: Unplug internet cord from the base and power down by pressing the # and Yellow key together to restart the terminal - Ensure it’s removed from base. Unplug power, leave power off for a minute, plug back in. Try running test transaction
  • Step 2: Put the terminal on the base, Check if date and time correct? Press #,3,2 Bluetooth, 4, 1 New base. Try taking the battery out leave out for one minute.
  • Step 3: Instructions to remove base: Press #,3,2 Comm, 4 Bluetooth, 4 Delete bases. Press cancel to go back to main screen. Press #,3,2 Bluetooth 4, 1 New base place terminal back on base. Press # and Yellow together to restart.



---------------------------------------

Author Keshia E
March 15th, 2019