Helcim Logo Support & Tutorials

© Copyright 2006-2019 Helcim Inc.

All Rights Reserved.

Ingenico Telium Terminals » Transactions - Telium Terminals »

Processing a Refund

  1. Press [2] for RETURN
  2. Enter the supervisor password (see https://www.helcim.com/support/article/183-ingenico-telium-terminals-changing-the-default-password/ )
  3. Enter refund amount and press green [OK] button
  4. Insert chip card into reader, swipe the card or manually enter the card number
  5. Have customer enter PIN and press green [OK] button
  6. Select [YES] or [NO] for customer copy of the receipt