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Legacy Platforms » Helcim Virtual Terminal » Basic Transactions »

Processing a Refund

To process a refund, you first need to find the original transaction. To do so:

 

1) Click [View Transactions]

2) Under the date range, select "All Transactions"

3) Find the original transaction and click on its order ID

4) Click [Refund]

5) You will now be brought to a new screen. Make sure that all the refund information is correct, and click [Process]

 

You can also process a refund manually:

 

1) Click on [Virtual Terminal] in top menu options

2) Choose "Refund" in the drop down menu under the transaction type

3) Enter the amount that is needed to be refunded along with the credit card number, expiry date

4) Click [Process Transaction]