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Visa/MasterCard's Internet Requirements

In order to meet Visa and MasterCard's policies for online processing (E-Commerce), your website must meet the requirements detailed below. During the application process, these can be in a development environment.
  • Merchant operating name (DBA) is displayed on the website
  • List country of permanent establishment en route to checkout
  • Website shows the products/services being purchased, their pricing and the currency in which they are priced.
  • A privacy policy is displayed.
  • Delivery methods and timing are displayed.
  • Cardholders must be given the opportunity to review your full Return/Refund policy en route to checkout, or have the opportunity to acknowledge they agree to it before making payment (at checkout).
  • A telephone number or email address is displayed for customers to contact merchant.
  • The website's WHOIS information reflects the applicant's information.
  • A secured checkout form with a valid SSL certificate (https) is also required. However, this can be added after the merchant account approval (giving you a chance to integrate the Online Gateway before launching your website).
  • Card acceptance marks need to be displayed.

When your application is approved, Helcim will notify you at that time if your website is non-compliant. You then have 60 days to bring your website into compliance. You can contact us at support@helcim.com or 1-877-643-5246 if you need assistance, or when you're ready to have your website reviewed for compliance. 

Once we've checked your website and everything looks good, the conditional approval will be removed. These requirements are mandated by the Card Brands and are important. If your website remains non-compliant after 60 days, your processed funds will be held pending website compliance. After 90 days, your account could be closed. Please don't delay, and as always, get in touch with us if you have any questions.