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Legacy Platforms » Converge (formerly VirtualMerchant) »

Login to Your Account

The first time you log in to your account, you will need to change your password. Every 45 days, VirtualMerchant will automatically prompt you to change your password again for security purposes. Please note that the password must be a minimum of 7 characters in length, containing at least one letter and one number. The previous 13 passwords may not be used. On the VirtualMerchant login page:


1) Account ID: Enter the 6 digit number

2) User ID: Enter your user name (usually your name, all lower case)

3) Password: Enter the temporary password


When prompted to change your password:


1) Current Password: Enter the temporary password

2) New Password: Create a new password

3) Confirm New Password: Re-enter the password you created.