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Converge (formerly VirtualMerchant) » Transactions & History »

Processing a Refund

To process a refund (return), you first need to find the original transaction. To do so:


1) Click "Settled Batches" on the blue menu on the left

2) Click on the Settlement Date (highlighted in blue)

3) Click on the transaction's credit card number under the "Card Data" column (highlighted in blue)

4) Scroll down and click "Generate Refund"

5) You will now be brought to a new screen. Make sure that all the refund information is correct, and click "Press"