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Legacy Platforms » Helcim Virtual Terminal »

Continuous Issues Logging In

If you experience continuous issues logging into your Virtual Terminal- please try the below troubleshooting.


-Does more than one person use this account? They may have changed the password.

-You can reset your own password by clicking- forgot password- an email will be sent to the associated email address.

-Try using a different browser (e.g.- if you normally use Google Chrome- try using Firefox or Internet Explorer).

-Delete saved passwords and browser cache from your browser- usually you can do this under the settings menu in your browser.

-Try using a password keeper (such as Keepass) that will store all of your passwords for you- and can simply be changed when needed.