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Helcim Commerce » Transactions - General »

Voiding a transaction

To process a void you need to ensure the transaction is still in an open batch. A transaction can only be voided if and only the batch has not been settled and submitted to the bank for deposit. If a settlement has already occurred you will need to do a refund. 

***PLEASE NOTE: when a transaction is voided, the sale and the void transactions will not appear on the customer's credit card statement. 

1) Begin by finding the transaction you would like to void by selecting the Payments tab



2) A list of all the recent transactions will appear. Select the one you would like to void.



 3) Click the VOID button in the top right corner.



4) Once the transaction is voided you will see a confirmation