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SHA2 Security update

As a result of the numerous cyber attacks in recent years, SHA-1 (Secure Hash Algorithm – the security groundwork of the internet) is being replaced by more secure protection called TLS v1.2/SHA-2. Due to the high risk involved in processing cardholder data, it is important to upgrade your terminal as soon as possible to keep sensitive data protected.

You must settle your batch prior to starting the download. For instructions on settling a batch on your Ingenico terminal, click here. For instructions on settling a batch on Verifone devices, please click here for the VX 520, or click here for the VX 680.

You can find instructions on performing a download on Ingenico devices here and Verifone devices here

As an additional security measure, the download will also remove your merchant ID number and terminal ID from the receipts.

Please note that if your curent firewall restricts the terminal's access to Elavon's network, you will first need to whitelist the following IP addresses in your firewall rule:
• 198.203.191.83
• 216.235.188.24
• 198.203.192.245
• 216.235.178.24
• 198.203.192.20
• 198.203.192.141

If you are having trouble completing this download or would like more information, please give us a call at 877-643-5246 or e-mail us at help@helcim.com

It is important that this download be completed by October 31st, 2017 (CANADA), or December 11, 2017 (US) in order to prevent processing interruption.