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Helcim Commerce » Recurring and Subscriptions »

Removing and pausing a subscription

If you would like to remove or pause a subscription from a recurring plan please follow the steps below.

 

Pausing a subscription

1) Select the Recurring tab. A list of your plans will appear. Select the plan for which you would like to pause a subscription.

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2) The recurring plan will open and you can click on Manage Subscriptions on the right side. 

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3) Select the subscription you want to pause.

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4) Click on Edit.

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5) Mark the status as INACTIVE and click Save on the top. 

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Removing a subscription

1) Select the Recurring tab. A list of your plans will appear. Select the plan for which you would like to remove the subscription. 

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2) The recurring plan will open and you can click on Manage Subscriptions on the right side. 

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3) A list of your plan subscribers will show. Find the subscription you would like to remove and click the X on the right side.

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If your plan has many subscribers it may be faster to search for the customer through the customer tab and edit their subscription there. See below for instructions on this method.

 

1) Select the Customers tab and search for the customer who wishes to unsubscribe.

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2) Click on the customer to see their customer page. On the right-hand side of their customer page, in the Reports section, click View Subscriptions button.

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3) You will see all the subscriptions to which the customer is currently subscribed. Click the 'X' at the end of the row to remove the customer from the corresponding plan.

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