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Helcim Commerce » Recurring and Subscriptions »

Churn Analysis

What is churn analysis?

Churn Analysis shows you how many of your customers have decided to stop their subscriptions within a given time period, the reason they stopped and the lost revenue. Churn reports are not net reports - they do not take into account the gained subscribers for their calculations. They are strictly designed to report on lost subscriptions.

You can find the churn analysis by following the steps below.


1) Select the Recurring tab and click on the plan that you want to see the churn analysis for.


2) Click on Churn Analysis on the right side.


3) The churn analysis report will display.