Sales, Refunds & Voids

Support - Ingenico i5100

• Credit Sale Swiped
• Credit Sale Manually Keyed
• Credit Authorization Only
• Credit Force
• Debit Sale
• Credit Return
• Debit Return
• Credit Void
• Debit Void
• Reprint Receipt

Credit Sale Swiped

• Swipe credit card at the transaction menu
• Enter amount, press [ENTER]
• Transaction authorizes, receipt prints
• Select [YES] or [NO] for customer copy

Credit Sale Manually Keyed

• Press [1] Sale
• Enter credit card account #, press [ENTER]
• Enter Expiration date (MM/YY), press [ENTER]
• Enter amount, press [ENTER]
• Select [YES] if the card is present
• Transaction authorizes, receipt prints

Credit Authorization Only

• Press [5] then press [3] AUTH ONLY
• Swipe or input credit card account #, press [ENTER]
• Enter amount, press [ENTER]
• Transaction authorizes, receipt prints
• Select [YES] or [NO] for customer copy

Credit Force (When having called for authorization)

• Press [6] FORCE
• Swipe or input credit card account #, press [ENTER]
• Enter amount, press [ENTER]
• Enter approval code, press [ENTER]
• Transaction authorizes, receipt prints
• Select [YES] or [NO] for customer copy

Debit Sale

• Swipe debit card at the transaction menu
• Enter amount, press [ENTER]
• Customer will be prompted on PINPAD to confirm amount, select account and enter PIN
• Transaction authorizes, receipt prints

Credit Return

• Press [7] RETURN
• Enter password, press [ENTER]
• Swipe or input credit card account # and press [ENTER]
• Enter amount, press [ENTER]
• Transaction authorizes, receipt prints
• Select [YES] or [NO] for customer copy

Debit Return

• Press [7] RETURN
• Enter password, press [ENTER]
• Swipe credit card account #, press [ENTER]
• Enter amount, press [ENTER]
• Customer will be prompted on PINPAD to confirm amount, select account and enter PIN
• Transaction authorizes, receipt prints

Credit Void

• Press [5] then press [2] VOID
• Select search method: ALL, REF #, CLERK #, ACCT # or INV/TKT#
• Enter the search criterion: reference, clerk, card # or invoice/ticket #, press [ENTER]
• From the list, select the transaction to void
• Select [YES] to confirm void
• Transaction authorizes, receipt prints
• Select [YES] or [NO] for customer copy

Debit Void

• Press [5] then press [2] VOID
• Select search method: ALL, REF #, CLERK #, ACCT # or INV/TKT#
• Enter the search criterion: reference, clerk, card # or invoice/ticket #, press [ENTER]
• From the list, select the transaction to void
• Select [YES] to confirm void
• Slide debit card
• Customer will be prompted on PINPAD to confirm amount, select account and enter PIN
• Transaction authorizes, receipt prints

Reprint Receipt

• Press [9]
• Press [1] LAST COPY
• Receipt prints