Set up automatic payments and billing with ease. Use the card vault to save customer information and automatically process payments when they’re due.
Helcim's recurring payment plans are built to help you get paid faster. You can generate unlimited custom recurring billing plans from your Helcim account. Use subscription plans, free trials, prorated plans, and add-ons to build a unique payment experience for your customers.
We take care of securing your customer’s information, so you don’t have to. Customer information is tokenized and securely stored on our servers, so you can easily access customer information when you need it, without having to take on the security risk.
Use the Helcim Customer Portal to get customers the information they want while reducing your workload. Customers can log in to see which payment plans they’re subscribed to, view their payment history, and update their information.
Give customers access to a free trial before they commit to a paid plan. You can set the length of the trial and use the automatic email prompts to turn trial customers into paid customers once the free trial is up.
Adding and maintaining your customer information is easy. Use Helcim’s Customer Manager to upload your customer list, add customers manually, or choose customer profiles from your existing database.
With built-in email functionality and templates, you don’t need to build custom campaigns to keep in touch with your customers. Use the templates included in your account to automatically send emails and notices to your customers when their free trials are ending, if they have outdated payment information, or to let them know about an upcoming bill.
As with all of our tools, payments are central to the experience. Even with online payments, you benefit from Helcim’s lower rates and fast deposits.
Helcim offers robust recurring options, allowing you to create an array of unique subscription plans tailored to your business. Subscribed customers are automatically notified and billed each cycle, and the payment will be charged to the credit card in their customer profile.
Avoid over-charging or under-charging your customers by activating prorated billing and charging your customers per day from the date of their activation.
Metered billing allows you to better align price with value by charging your customers based on usage data or entering monthly totals.
Have an initial setup fee? Include one-time fees, event registration fees, or upsell your products and services as add-ons to your base subscription fee.
Dunning Management & Churn Analysis
Automated dunning management tools keep your subscribers engaged and payments flowing. Helcim will automatically notify a customer if a card on file is about to expire, allowing customers time to log into the customer portal and update their payment information, with no action required from you.
If a subscriber decides to cancel their subscription, detailed churn analysis reports help you understand why, how, and when they left, allowing you to diagnose potential problems and reduce your churn.
Transparency, low rates, smart tools and amazing service! Many merchants have been dragged through the mud by their prior processor, with hidden fees, contracts, and terrible service. We’ve built our reputation on being the opposite. We care about building long-term relationships with our merchants - which means offering you the payment service you’ve been looking for.
Have more questions? Email or give us a call. Our in-house team of Helcim Merchant Experience Specialists is here to share their knowledge, answer your questions and point you in the right direction. No commissions, no pressure.
If your business is looking for a better way to accept credit and debit cards online or in-person, then Helcim is the payments company for you. Helcim offers a wide range of payment tools and software solutions to make it faster and easier for you to get paid.
No! We want to help small businesses grow and thrive, so there are no monthly fees. Your Helcim account allows you to process both in-person and online payments with great low processing rates. You also get full access to all of our merchant tools and benefit from our amazing customer service team.
For Visa, Mastercard, Amex and other card-brands, we offer Interchange Plus pricing to give you complete transparency and greater savings. By passing the base cost directly to you and only charging for a single markup, Interchange Plus pricing gives you significant savings. By knowing our cost as well as our markup, we promote a fully transparent partnership which means no surprises on your monthly statement!
To calculate your rates for in-person and online transactions, you can visit our pricing page.
Yes! And there is no need to call and renegotiate rates. Our Interchange Plus margin automatically decreases the more you process, helping you save even more.
You can view our complete volume discounts on our pricing page.
No! You can close your account anytime without any penalty and there are no hidden fees. You never again have to worry about setup fees, termination fees, quarterly fees, PCI & non-compliance fees, customer service fees, or bank deposit fees.
Deposits will appear in your bank account within 2 business days, depending on the time of day that your transactions are settled. Transactions processed over the weekend or bank holidays are initialized for deposit on the following business day. Your daily transactions are batched together, and deposited to your bank account net of processing fees.
The Helcim Shop is built right into your account dashboard, and is accessible immediately after signing up. You can order card readers, stands, printers and more directly from there.
Shipping is free and takes 2-3 business days via FedEx or UPS ground. Any equipment purchases are charged to your bank account on file. We do not currently offer rentals nor payment plans.
No! You can use your existing bank account, provided by your financial institution or credit union. Sole proprietors can use a personal bank account. Incorporated business and partnerships are required to use a business bank account
Law firms and other businesses that require separate trust and operating bank accounts are able to customize the flow of deposits and fees to meet their needs.
How does signing up work?
You can sign up directly on our website using your computer or mobile phone. There is no need for complicated paperwork nor signatures. The signup form takes as little as 5-minutes, asking you to enter basic information about your business, address and contact information.
Once you create your Helcim account, you can begin using it right away! Get started here.
Our in-house team of Merchant Experience Specialists are here to share their knowledge, answer your questions and point you in the right direction. No commissions, no pressure.
New to accepting card payments? Many of our merchants are first time business owners who are unfamiliar with the industry. We take the time to help you understand how it all works as well as how to avoid common pitfalls.
Toll-Free: +1 (877) 643-5246
Suite 400 – 440 2 Ave SW
Calgary, Alberta T2P 5E9
Suite 4200 – 701 5th Avenue
Seattle, Washington 98104
