Hi, we're Helcim!

And we're on a mission to build the most loved payments company. See what it's like to join our passionate team of people who work hard to bring the latest payments technology to business owners, while having a lot of fun as we do it.

Group photo - First Billboard

What we're doing.

Our team is united by a shared goal of building better payment tools for business owners everywhere. Whether you're a developer or a customer support specialist, if you believe in our values and want to help businesses get paid, there's a spot for you at Helcim. You don't need payments experience to join our team, but we'll quickly make you a payments geek like us!

What's the way of the Helcim?

As part of our commitment to transparency we make our culture book, "The Way of the Helcim", public so everyone can learn what it's like to be a part of the Helcim team and how you can succeed in growing your career here.

Read our culture book
What's the way of the Helcim
Helcim team memeber - Hiring Photo

Bottom up hiring.

Simply said, our default is hiring junior and providing development and growth opportunities from within. Many of our senior leaders joined the company in junior roles and have grown into new positions over time.

We trust people who are just getting started in their careers with a lot of responsibility and we know that they will make mistakes as they learn how to succeed in their new roles. For our bottom-up hiring approach to work, we put an organization-wide focus on ongoing learning and continuous mentorship.

We're big on transparency.

When you join the Helcim team, we want you to feel invested in the work you're doing and the impact you have. Part of this is trusting you with access to information so that you understand how the business is doing, why we're making decisions and how everything (including the work that you do!) is working together to achieve our big goals.

  • Transparent salary

    Transparent salary

    Joined Helcim in one role but considering trying something new? Our transparent salary ranges and job levels let you see the growth opportunity within your own role and across all areas of the company.

  • Open book management

    Open book management

    Everyone on the team has access to our financial statements, giving you full access to how the company is doing. We always aim to be transparent.

  • Town halls, podcasts & newsletters

    Town halls, podcasts & newsletters

    Communication is huge for us, we share information with team members through multiple formats to keep everyone informed and engaged.

  • Feedback & professional growth

    Feedback & professional growth

    We're big on feedback and see it as our #1 professional development tool. Everyone at Helcim looks for feedback from our CEO to our Software Developers.

Our values.

Our core values are the foundation behind our decisions, actions, ideas, and thoughts. They form our identity and keep us connected "“ we stick to what we think is right over what is easy and, as a result, we've attracted like-minded people full of passion, integrity, and talent.

Marketing recruitment photo
  • We choose the harder path

    We believe that the right decisions are usually the harder ones. We embrace the challenge and endure when others quit. We choose what is difficult and make ourselves resilient so we can persevere.

  • We are a company of many

    We are stronger because of our collective passion, intelligence, and fellowship. We believe great teams can accomplish great things, and we ask the very best of each other. Together we create our future.

  • We are trustworthy

    We earn trust by striving to be our best selves and lifting those around us. We recognize that trust is hard to earn, easy to lose, and tested continuously over time, so we make trust our way of life.

  • We are builders

    We build things ourselves, and we build them well. We use technology and our creativity to overcome challenges that would seem beyond our size. We invent our way out of problems, improve what is already there, and we never stop dreaming of better.

Our team comes first.

When a company fails to take care of its people it will ultimately fail their customers and itself. At Helcim, putting our team first makes them better equipped to serve our merchants, and this is how we're going to become the world's most loved payments company.

Ownership

At Helcim you get to own your career growth, you also get to own a piece of our collective success through our generous employee stock option program.

Time to recharge

All team members get paid vacation time and a company break in December so they can take a recharge when they need it.

Level up

Continuous learning is important to personal and professional development. Each team member has access to a training budget where Helcim will help support you pursue additional learning. Team members share in learning with leadership circles, team book clubs, a lending library, our internal tech conference, and lunch and learns.

Get involved

There are plenty of opportunities to get involved in the community and socialize with your team at Helcim. The team organizes volunteer opportunities, social events, and team building activities throughout the year.

Flexibility

Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work.

Benefits

 Health benefits start Day 1 and include health, dental, and insurance coverage. We also support team members as they grow their families with a generous maternity and paternity leave policy.

Helcim Staff Image
Helcim Staff Image
Helcim Staff Image
Helcim Staff Image

Ownership

At Helcim you get to own your career growth, you also get to own a piece of our collective success through our generous employee stock option program.

Time to recharge

All team members get paid vacation time and a company break in December so they can take a recharge when they need it.

Helcim Staff Image

Level up

Continuous learning is important to personal and professional development. Each team member has access to a training budget where Helcim will help support you pursue additional learning. Team members share in learning with leadership circles, team book clubs, a lending library, our internal tech conference, and lunch and learns.

Get involved

There are plenty of opportunities to get involved in the community and socialize with your team at Helcim. The team organizes volunteer opportunities, social events, and team building activities throughout the year.

Helcim Staff Image

Flexibility

Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work.

Benefits

Health benefits start Day 1.

Why hybrid work is important to us.

Being together helps everyone learn and grow really fast while keeping us all focused on our mission. This is why we've embraced hybrid work, it allows for the best of remote and in-person interactions while giving us time for heads down focused work and opportunities for collaboration. We know hybrid work is not for everyone, and that's ok. But if you want to combine flexibility and being surrounded by amazing people, this is the place for you.

What it's like working at Helcim.

Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company. As we invest in our bottom-up hiring strategy, we're also investing a lot into training including giving team members the opportunity to spin their chair 40 times a day and ask a million questions.

  • Merchant Experience

    Helcim is known for our amazing customer service! If assisting merchants with their payments needs, learning about their businesses, and sharing feedback with the wider team gets you excited then this might be the role for you.

    See openings
  • Software Development

    Work on the latest payments software and hardware solutions while constantly raising the bar in terms of user experience. Software developers at Helcim have a direct impact on how thousands of merchants get paid.

    See openings
  • Sales and Partnerships

    Build relationships with key businesses to share Helcim with the world. You'll be a key advocate for our mission and drive the growth of the business.

    See openings
  • Data Science

    Keep everyone informed and working towards shared goals by providing strategic insights for everyone on the Helcim team. As a data-driven organization your insights will be instrumental in shaping decisions.

    See openings
  • Operations

    Our operations teams are made up of diverse functions including project managers, office management, people and culture, and legal that keep Helcim executing at a high bar.

    See openings
  • Finance

    Play a key role in any number of core business functions from payroll, accounts payments, financial reporting, and treasury operations. The collaborative Finance Team keeps the company fiscally strong and oversees the flow of commerce from our merchants.

    See openings
  • Design

    Support the growth of Helcim by creating strong designs across the company. Good design improves customer experience and changes customer behavior which has a direct impact on how a business experiences Helcim.

    See openings
  • Marketing

    Help more businesses discover Helcim and drive our brand forward. Whether you're working in digital ads, events, SEO, content, email, or web there's an opportunity to have a big impact on our growth.

    See openings
  • Trust and Safety

    The guardians of Helcim. Review new merchant applications and apply your stellar judgment to thwart the bad guys. If you're curious, always learning, and are excited by the opportunity to tackle new challenges every day, you can thrive with this team.

    See openings
  • Merchant Experience

    Helcim is known for our amazing customer service! If assisting merchants with their payments needs, learning about their businesses, and sharing feedback with the wider team gets you excited then this might be the role for you.

    See openings
  • Software Development

    Work on the latest payments software and hardware solutions while constantly raising the bar in terms of user experience. Software developers at Helcim have a direct impact on how thousands of merchants get paid.

    See openings
  • Sales and Partnerships

    Build relationships with key businesses to share Helcim with the world. You'll be a key advocate for our mission and drive the growth of the business.

    See openings
  • Data Science

    Keep everyone informed and working towards shared goals by providing strategic insights for everyone on the Helcim team. As a data-driven organization your insights will be instrumental in shaping decisions.

    See openings
  • Operations

    Our operations teams are made up of diverse functions including project managers, office management, people and culture, and legal that keep Helcim executing at a high bar.

    See openings
  • Finance

    Play a key role in any number of core business functions from payroll, accounts payments, financial reporting, and treasury operations. The collaborative Finance Team keeps the company fiscally strong and oversees the flow of commerce from our merchants.

    See openings
  • Design

    Support the growth of Helcim by creating strong designs across the company. Good design improves customer experience and changes customer behavior which has a direct impact on how a business experiences Helcim.

    See openings
  • Marketing

    Help more businesses discover Helcim and drive our brand forward. Whether you're working in digital ads, events, SEO, content, email, or web there's an opportunity to have a big impact on our growth.

    See openings
  • Trust and Safety

    The guardians of Helcim. Review new merchant applications and apply your stellar judgment to thwart the bad guys. If you're curious, always learning, and are excited by the opportunity to tackle new challenges every day, you can thrive with this team.

    See openings

FAQ.

  • How do I apply for a position at Helcim?

    First, we're excited to hear you want to work at Helcim! Online applications are the best way to get your resume in front of the right people, follow the instructions on our website and smash that "˜Apply Now' button.

  • I applied but I haven't heard anything, what's up with that?

    Due to the high number of applications we receive we're not able to respond to everyone, but we do encourage you to apply again if you see another position that interests you.

  • What does the interview process look like?

    We'll start most processes with a quick video interview to learn more about you and answer any immediate questions that you might have. This isn't a recruiter interview, you'll actually meet with either the Team Lead or one of your potential team members.


    From there most positions require the completion of a challenge related to the role, for Developer roles you'll be invited into the office to work through the challenge with members of our Development Team. Other departments will issue take home challenges that you can work on in your own time.


    Finally we hold an in-person interview with key team members you would be working with. Remember this is your chance to interview us too! We encourage you to come to the interview with any questions you would like us to answer for you.

  • How much vacation time do you offer?

    Vacation at Helcim starts at three weeks plus additional time off in December to rest and recharge.

  • What are your parental leave policies?

    To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birthing parents.

  • What is your health benefits program?

    Our health benefits program kicks in on day 1 and includes health, dental, and insurance coverage.

  • What does a first day at Helcim look like?

    Deep breaths, we know what it's like to have those first day jitters. Feel confident knowing we asked you to join the team because we saw the potential for you to be great at what you do and contribute to our team.


    At Helcim, we want to welcome you to the team and give you the knowledge you need to succeed. You'll most likely be joined by other new Helcim members who are also starting their career journey with us, together you'll go though our two week onboarding program as you learn more about our industry and your new position on the team. New team members join their managers and close team members for a first day lunch to give them an opportunity to socialize and ask questions outside of the more formal training sessions. The first few weeks can feel overwhelming, but everyone at Helcim is here to help support you as you go through the process.

  • Where's your office?

    Helcim HQ is located in the Eau Claire neighborhood in downtown Calgary. We're right next to the river valley with access to lots of pathways, restaurants, coffee shops, and transit options. Team members get to work by foot, bike, rollerblades, bus or CTrain, and car.

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It's time to feel good about your payments.

We're on a mission to build the most loved payments company.

Join our team

Service with a :)

We're always willing to help.

New to accepting card payments? We take the time to help you understand how it all works so you can make the best decisions for your business.

  • Speak to a real person
  • Get help fast
  • Experts you can trust
  • No commission = no pressure
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