Our mission is to be the world's most loved payments company.

We’re relentless in our pursuit to raise the bar and deliver a service that redefines what a merchant should expect from their payments company. We believe that by creating an easier, smarter, and more affordable payment solution, we can enable more businesses to get paid and grow. And when small businesses thrive, we all succeed.

Building a Better Payment Service.

Every day, we set out to create a better payment experience for our merchants. That means we have to do things differently from the big banks, including putting honesty and transparency first. You spend less time worrying if you’re paying too much, and more time knowing that we’re here to help anytime you need it.

Payments should be easy

We believe getting started should be easy, and not require complicated paperwork. We want our merchants to be able to start accepting payments within minutes, and have all the tools they need to set up and grow their business fast.

They should be affordable

Running a business is expensive, so we want to make sure that accepting credit cards is as affordable as possible. Every Helcim account benefits from low Interchange Plus pricing and volume discounts. We also don't charge extra for our business tools or for additional users.

They should be smarter

Merchants shouldn't settle for an old-school credit card terminal. Your payment tools should enable you to be as nimble and ambitious as you want to be, and blur the line between in-person and online so that you can create the best experience for your customers.

They should be honest

Merchants shouldn't have a hostile relationship with their processor. Honesty and transparency should matter in all business relationships, and they certainly matter to us. So when you sign up with Helcim, you can rest easy knowing that we have your back.

Trusted by Thousands of Businesses Like You.

From payments to software, everything we build is designed for you. By putting you first and prioritizing your success, we’ve built a strong reputation for trust, transparency, and excellent customer service. Merchants across North America, along with industry-leading publications, agree that Helcim provides peace of mind while helping you grow your business.

Meet the Leadership Team.

Nicolas Beique

Founder & CEO

Rob Park

Chief Operating Officer

Marjorie Junio-Read

Chief Financial Officer

Brett Popkey

Chief Technology Officer

Cordell Finnson

Manager of Systems & Security

Michael Sousa

Head of Partnerships

Jeff Merkel

Head of Marketing

Rodolfo Ferro Casagrande

Head of Design

Svetlana Levina

Trust & Safety Manager

We Grow When You Grow.

Our success is tied to our merchants, and we believe that’s a great thing. Big and small, our merchants help turn the wheels of commerce – and we’re honored to be part of their success. It drives us to keep building better and better tools, so that we can continue to grow together.

Processing billions in transactions every year for thousands of merchants across 800 industries.

We Work Where You Work.

With offices in Canada and the US, we work where you do. Making it easy to get in touch with us when you need to. Our friendly in-house team sets us apart with their knowledge and compassion. We’re always ready to answer your questions and address any issues that may arise.

 

FAQ

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Transparency, low rates, smart tools and amazing service! Many merchants have been dragged through the mud by their prior processor, with hidden fees, contracts, and terrible service. We’ve built our reputation on being the opposite. We care about building long-term relationships with our merchants - which means offering you the payment service you’ve been looking for.

Have more questions? Email or give us a call. Our in-house team of Helcim Merchant Experience Specialists is here to share their knowledge, answer your questions and point you in the right direction. No commissions, no pressure.

If your business is looking for a better way to accept credit and debit cards online or in-person, then Helcim is the payments company for you. Helcim offers a wide range of payment tools and software solutions to make it faster and easier for you to get paid.

No! We want to help small businesses grow and thrive, so there are no monthly fees. Your Helcim account allows you to process both in-person and online payments with great low processing rates. You also get full access to all of our merchant tools and benefit from our amazing customer service team.

For Visa, Mastercard, Amex and other card-brands, we offer Interchange Plus pricing to give you complete transparency and greater savings. By passing the base cost directly to you and only charging for a single markup, Interchange Plus pricing gives you significant savings. By knowing our cost as well as our markup, we promote a fully transparent partnership which means no surprises on your monthly statement!

To calculate your rates for in-person and online transactions, you can visit our pricing page.

Yes! And there is no need to call and renegotiate rates. Our Interchange Plus margin automatically decreases the more you process, helping you save even more.

You can view our complete volume discounts on our pricing page.

No! You can close your account anytime without any penalty and there are no hidden fees. You never again have to worry about setup fees, termination fees, quarterly fees, PCI & non-compliance fees, customer service fees, or bank deposit fees.

Deposits will appear in your bank account within 2 business days, depending on the time of day that your transactions are settled. Transactions processed over the weekend or bank holidays are initialized for deposit on the following business day. Your daily transactions are batched together, and deposited to your bank account net of processing fees.

The Helcim Shop is built right into your account dashboard, and is accessible immediately after signing up. You can order card readers, stands, printers and more directly from there.

Shipping is free and takes 2-3 business days via FedEx or UPS ground. Any equipment purchases are charged to your bank account on file. We do not currently offer rentals nor payment plans.

No! You can use your existing bank account, provided by your financial institution or credit union. Sole proprietors can use a personal bank account. Incorporated business and partnerships are required to use a business bank account

Law firms and other businesses that require separate trust and operating bank accounts are able to customize the flow of deposits and fees to meet their needs.

How does signing up work?
You can sign up directly on our website using your computer or mobile phone. There is no need for complicated paperwork nor signatures. The signup form takes as little as 5-minutes, asking you to enter basic information about your business, address and contact information.

Once you create your Helcim account, you can begin using it right away! Get started here.

You Deserve Better Payments.

Lower Rates. Better Tools. Amazing Service.

Contact Us​.

We’re Always Happy to Help!

Our in-house team of Merchant Experience Specialists are here to share their knowledge, answer your questions and point you in the right direction. No commissions, no pressure.

New to accepting card payments? Many of our merchants are first time business owners who are unfamiliar with the industry. We take the time to help you understand how it all works as well as how to avoid common pitfalls.

Get In Touch

Toll-Free: +1 (877) 643-5246

 

Calgary Head-Office:

Suite 400 – 440 2 Ave SW

Calgary, Alberta T2P 5E9

Seattle Office:

Suite 4200 – 701 5th Avenue

Seattle, Washington 98104

Contact Us​.

We’re Always Happy to Help!

Our in-house team of Merchant Experience Specialists are here to share their knowledge, answer your questions and point you in the right direction. No commissions, no pressure.

New to accepting card payments? Many of our merchants are first time business owners who are unfamiliar with the industry. We take the time to help you understand how it all works as well as how to avoid common pitfalls.

Get In Touch

Toll-Free: +1 (877) 643-5246

 

Calgary Head-Office:

Suite 400 – 440 2 Ave SW

Calgary, Alberta T2P 5E9

Seattle Office:

Suite 4200 – 701 5th Avenue

Seattle, Washington 98104