Virtual Terminal - FAQs

Frequently Asked Questions

Do I need to install any software?

No. The Virtual Terminal is an online service, and can be accessed by any computer regardless of its operating system. All that is required is a web browser and an internet connection. The Virtual Terminal can also be accessed by smart phones such as BlackBerrys which support online browsing.

What type of transactions can I perform?

The Virtual Terminal can perform every type of credit card transaction, including sales, refunds, void, recurring and pre-authorizations. It also supports additional features such as multiple user access and multi-entry sales.

What information do I need to perform a transaction?

A very basic credit card transaction only requires a full credit card number and an expiry date. However, it is recommend that the card verification value (CVV) and the customer's billing address is also entered for added protection.

Can my customers make payments through my website?

No. The Virtual Terminal is a platform made for merchant-initiated transactions, such as mail-order and telephone-order (MOTO) processing. Most merchants using this platform usually contact their customers by telephone at the time of the transaction or collect their customers' credit card information when sending out invoices. For online processing directly on your website, please visit the Helcim Gateway section.

How do I provide a receipt to my customers?

The Virtual Terminal can print a receipt with the transaction details for your customers, which can be faxed or mailed to them. The platform also offers automatic email receipts to customers.

How long does it take for my processed funds to appear in my bank account?

At midnight, the Virtual Terminal performs an automatic settlement (batch) of your day's transactions, which are sent to the clearing house. You should see the processed funds in your bank account within 24 hours for most major Canadian financial institutions. Smaller provincial banks and credit unions can take up to 36 hours. If you are processing transactions in USD, settlements can take up to 48 hours.