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Merchant switching program guide

The Ultimate Guide for Switching from Clover to Helcim.

We made switching sides quick and easy.

Switching your business to Helcim is straightforward, and we're here to help every step of the way. This guide provides a clear roadmap for transitioning your business from Clover to Helcim. Use it as a starting point and checklist to ensure you cover all essential setup tasks.

If you haven’t yet created a Helcim account for your migration, sign up for free today!

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  • STEP 1: Get up to $500 of your cancellation or equipment costs waived.

    We made the choice and the steps to switch to Helcim easier for you.

    To get up to $500 in processing credits to cover your costs of switching to Helcim, follow the steps below:

    • a. Start your sign-up for Helcim's merchant account with our quick and easy process.
    • b. Upload your statement. Submit a ticket from your dashboard showing your statement with the cancellation or equipment costs.
    • c. Get processing credits. We'll credit your Helcim account up to $500 to cover your cancellation or equipment costs.
    • d. Start saving. Your fees are waived until the free credit is used. Then, enjoy our low rates.

  • STEP 2: Understanding your current contract with Clover.

    Clover is a subscription-based payments platform and their contracts are non-cancelable without paying the fees. It's best to check your merchant account’s duration and the terms and conditions with contract cancellations. To do this you may want to call your Clover representative or dial their helpline. helpline. You may need to determine the following before proceeding with the migration process:

    • a. Contract duration
    • b. Termination fees
    • c. Device return and termination fees

  • STEP 3: Settle your account and return any equipment

    Once you determine your contract and fees, you will be instructed to send a termination email to their support team, settle any balance on termination fees, and return the device safely. If returning, keep proof of shipment and take pictures to document its condition.

  • STEP 4: Identifying what you can transfer over from Clover to Helcim

    While you are processing your account settlement, you may start with migrating your data over to Helcim. Ensure you have access to your account and data before closing your account.The following items can be transferred from Clover to Helcim.

    Data Can I import? Notes
    Customers (up to 1000) CSV
    Products & Services CSV
    Inventory CSV
    Invoices CSV
    Credit card on file Requires a Clover Support Representative & a PAN data export request.
    Employees Not supported with Helcim
    Appointments Not supported with Helcim
    Memberships Not supported with Helcim
    Gift cards Not supported with Helcim
    Reviews Not supported with Helcim

  • STEP 5: (Optional) Migrating your products

    Export your full item list from Clover to a CSV file:

    • a. Log in to Clover.
    • b. Go to Items > Item List on your dashboard.
    • c. Click ⋮ and select Export.
    • d. Name the file CloverItemDownload.csv and save it to your computer.

    Edit the CSV file to match Helcim’s Product Import’s template.

    (Ensure the required Helcim data field matches the Clover data input for every column.)

    • a. On your Helcim dashboard, navigate to your Products and Services and select Import / Export.
    • b. Select Sample File to Download the CSV template found on your Products Import or download it here.
    • c. Clear the examples provided in the sheet. Do not delete the header rows.
    • d. Copy and paste the column from Clover to Helcim as instructed below.

    Notes:

    • Merchants can only import 1,000 product items at a time.
    • If you have more than 500 products, it’s best to break it down to multiple sheets of 500 items per sheet.
    • Does not support product image upload.
    • Product variant and inventory update is a separate import.
    • If the data field is not present from either sources (Clover or Helcim) do not alter the columns.
    Clover data field Helcim data field Action
    Clover ID N/A Leave as is. Do not copy into Helcim data field
    Name Name Copy the values under this column & paste into Helcim data field
    Alternate Name N/A Leave as is. Do not copy into Helcim data field
    Price Price Copy the values under this column & paste into Helcim data field
    Cost Cost Copy the values under this column & paste into Helcim data field
    SKU SKU Copy the values under this column & paste into Helcim data field
    Hidden Availability This has inputs with TRUE / FALSE. Change TRUE = “YES” and “NO” = FALSE.
    N/A Availability_Online Input “YES” to product rows to make the items available for ONLINE to purchase via Online Checkout or Hosted Payment Pages
    N/A Availability_RETAIL Input “YES” to product rows to make the items available for RETAIL purchase via POS
    All other fields N/A Leave as is. Do not copy into Helcim data field

    Once done, save your CSV file and import your product data to Helcim

    • a. On your dashboard, navigate to your Products and Services and select Import / Export.
    • b. Choose Product Import.
    • c. Select Browse to select the CSV file for upload and click Next to review the data.
    • d. Confirm the data is correct and click Confirm to complete the upload. A confirmation message will indicate a successful upload.
    • e. To update your inventory levels or add product variants, learn more here.

    Common errors

    • Error: Invalid file, please check your file and try again - The formatting in your file is incorrect. Please download the sample file and ensure the column names and the order match exactly and that the values in the columns match the examples provided.
    • Warning: # Product(s) have Errors and will not be imported. See Next Page for Details - Please continue to the following page by clicking “Next” and scroll to the bottom of the page. All products that failed to upload will appear along with the error encountered.
    • Missing Name - Your product does not have a name or is not recognized as it contains a symbol (ex. $, &, #).
    • Missing Price - Your product does not have a name or is not recognized as it contains a symbol (ex. $, &, #).
    • Missing SKU - Your product does not have a name or is not recognized as it contains a symbol (ex. $, &, #).
    • Import Timeout - Files with over 500 products will timeout, please break imports down into smaller files and try again. 

  • STEP 6: (Optional) Migrating your customers

    Export your customer data from Clover

    • a. From your Clover account, go to Customers > Customer List
    • b. Select all the customers you wish to export data
    • c. Click ⋮ and then click Download.
    • d. This will automatically download a csv file to your computer
    • e. Rename the file CloverCustomerDownload.csv

    Edit the CSV file to match Helcim’s Customer Import’s template.

    (Ensure the required Helcim data field matches the Clover data input for every column.)

    • a. On your dashboard, navigate to your Customers then select Import / Export.
    • b. Select Sample File to download the CSV template or download it here.
    • c. Clear the examples provided in the sheet. Do not delete the header rows.
    • d. Copy and paste the column from Clover to Helcim as instructed below.

    Notes:

    • Merchants can only import 1,000 product items at a time.
    • If you have more than 500 products, it’s best to break it down to multiple sheets of 500 items per sheet.
    • Does not support product image upload.
    • Product variant and inventory update is a separate import.
    • If the data field is not present from either sources (Clover or Helcim) do not alter the columns.
    Clover data field Helcim data field Action
    First Name & Last Name CONTACT_NAME On your Clover CSV file, create a new column beside Surname and name it Contact Name. Next, put the function =B2 & " " & C2 under Contact Name where
    • B2: "First Name"
    • C2: "Surname"
    Drag the formula all the way then copy the values under Contact Name column & paste into Helcim data field.
    Email Address BILLING_EMAIL Copy the values under this column & paste into Helcim data field
    Phone Number BILLING_PHONE Copy the values under this column & paste into Helcim data field
    Address Line 1 BILLING_STREET1 Copy the values under this column & paste into Helcim data field
    Address Line 2 BILLING_STREET2 Copy the values under this column & paste into Helcim data field. If you have data in Address Line 3 in your Clover CSV, consider merging it with Address Line 2
    City BILLING_CITY Copy the values under this column & paste into Helcim data field
    State / Province BILLING_PROVINCE Copy the values under this column & paste into Helcim data field
    Country BILLING_COUNTRY Copy the values under this column & paste into Helcim data field
    All other fields N/A Leave as is. Do not copy into Helcim data field

  • STEP 7: (Optional) Migrating your customers and their credit card-on-file

    Clover can also directly transfer your customer’s data to a PCI-DSS compliant provider like Helcim. To migrate your customers info and card-on-file records (primary account number data) from Clover to Helcim follow the steps below:

    • a. Send a request to your Clover Sales or Customer Support Representative and CC Helcim’s migration support: [email protected]
    • b. A representative will connect with you to verify your account ownership and confirm your export request. They will also ask you to provide the fields you want to export alongside with the credit card on file. It’s best to provide them with the Helcim Customer Import CSV template which you can download via navigating to your Helcim Dashboard > Customers > Import / Export.
    • c. After verification, the export process for your customer card-on-file data begins, which can take up to two weeks.
    • d. Clover will then send Helcim an encrypted CSV file containing card details like card_id, pan, expiration, postal_code, customer_id and the other fields provided in the CSV file.
    • e. Helcim will decrypt the file using our private key and import the data to your Helcim account.
    Stress-free data migration

    Stress-free data migration.

    Helcim takes the stress out of switching by managing the secure transfer of your customer and card data. With Helcim’s dedicated support, your business can enjoy a smooth, secure transition with no disruptions to payments.

    We’ll even handle the contract cancellation paperwork—making the switch effortless from start to finish.

    Ready to make your move?

    Get started for free

  • STEP 8: Finish setting up your Helcim account

    When you have completed the most time-consuming steps for transferring the product and customer data to your new Helcim account, it’s time to configure the rest of the operational requirements like shipping fees, payment options, and tax rates as well as setting upyour employee access:

    Set up your tax rates

    Setup your tax rates, discounts and more

Need assistance on migrating your account to Helcim? We can help.

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