Why should I choose Helcim?

Transparency, low rates, smart tools and amazing service! Many merchants have been dragged through the mud by their prior processor with hidden fees, contracts, and terrible service. We've built our reputation on being the opposite. We care about building long-term relationships with our merchants - which means offering you the payment service you've been looking for. Have more questions? Email or give us a call. Our in-house team of Helcim Merchant Experience Specialists are here to share their knowledge, answer your questions and point you in the right direction. No commissions, no pressure.

Are there any contracts or hidden fees?

No! You can close your account anytime without any penalty and there are no hidden fees. You never again have to worry about setup fees, termination fees, quarterly fees, PCI & non-compliance fees, customer service fees, or bank deposit fees.

If your business is looking for a better way to accept credit and debit cards online or in-person, then Helcim is the payments company for you. Helcim offers a wide range of payment tools and software solutions to make it faster and easier for you to get paid.

How long do funds take to be deposited?

Deposits will appear in your bank account within 2 business days, depending on the time of day that your transactions are settled. Transactions processed over the weekend or bank holidays are initialized for deposit on the following business day. Your daily transactions are batched together and deposited to your bank account, net of processing fees.

Is there a monthly fee?

No! We want to help small businesses grow and thrive, so there are no monthly fees. Your Helcim account allows you to process both in-person and online payments with great low processing rates. You also get full access to all of our merchant tools and benefit from our amazing customer service team.

How can I order equipment?

The Helcim Shop is built right into your account dashboard, and is accessible immediately after signing up. You can order card readers, stands, printers and more directly from there. Shipping is free and takes 2-3 business days via FedEx or UPS ground. Any equipment purchases are charged to your bank account on file. We do not currently offer rentals nor payment plans.

How much are the processing rates?

For Visa, Mastercard, Amex and other card-brands, we offer Interchange Plus pricing to give you complete transparency and greater savings. By passing the base cost directly to you and only charging for a single markup, Interchange Plus pricing gives you significant savings. By knowing our cost as well as our markup, we promote a fully transparent partnership which means no surprises on your monthly statement! To calculate your rates for in-person and online transactions, you can visit our pricing page.

Do I need to change banks?

No! You can use your existing bank account, provided by your financial institution or credit union. Sole proprietors can use a personal bank account. Incorporated business and partnerships are required to use a business bank account. Law firms and other businesses that require separate trust and operating bank accounts are able to customize the flow of deposits and fees to meet their needs.

Do you offer volume discounts?

Yes! And there is no need to call and renegotiate rates. Our Interchange Plus margin automatically decreases the more you process, helping you save even more. You can view our complete volume discounts on our pricing page.

How does signing up work?

You can sign up directly on our website using your computer or mobile phone. There is no need for complicated paperwork nor signatures. The signup form takes as little as 5-minutes, asking you to enter basic information about your business, address and contact information. Once you create your Helcim account, you can begin using it right away!

Self-Service Customer Portal

Fully Hosted for Easy Setup

No need to set up a website or complicated servers. Simply point customers to your branded landing page and let them log in, or even register. You control their access and content, no programming required.

Give Customers 24/7 Access

With a self-service customer portal, your customers can interact with your business even when you're not available. They can use the portal to review invoices and their purchase history, add or edit their personal or payment information or access videos, tutorials, and other resources, that you've added for their convenience.

Self-Service Made Easy.

Let Your Customers Update Their Information

Take your customer experience to the next level by allowing your customers to make payments, review their order history, check on their recurring plan, and update their personal information and payment details whenever it is convenient for them.

Control What Your Customers Can See and Do

You have full control over what information they can view and what they can modify. You also control whether the portal can be used by customers to make payments, and which payment methods can be used.

You Control the Payment Experience.

Customize your customer portal, so it feels like an extension of your brand. Easily edit and update your fonts, logo, and colors to reflect your company and offer a consistent experience to customers wherever they interact with you.

Prioritize Security

Keep your customer portal secure with customizable password requirements. Determine password complexity, set expiry time-frames, and how often passwords can be re-used. You can even set session timers, requiring users to log in again after a determined time has elapsed.
Customize the Look and Feel

Make your customer portal feel like a natural extension of your business by adding your logo and changing colors and fonts to reflect your brand. For further customization, you can even modify the portal's CSS (cascading style sheets).
Get Invoices Paid Faster

The Self-Service Customer Portal gives your customers the option to log in and pay for invoices as they receive them. They can also review their order history, so they don't need to call you to resolve simple questions.

Fully Branded to You, No Programming Needed.

Customize your customer portal, so it feels like an extension of your brand. Easily edit and update your fonts, logo, and colors to reflect your company and offer a consistent experience to customers wherever they interact with you.

Prioritize Security

Keep your customer portal secure with customizable password requirements. Determine password complexity, set expiry time-frames, and how often passwords can be re-used. You can even set session timers, requiring users to log in again after a determined time has elapsed.
Customize the Look and Feel

Make your customer portal feel like a natural extension of your business by adding your logo and changing colors and fonts to reflect your brand. For further customization, you can even modify the portal's CSS (cascading style sheets).
Get Invoices Paid Faster

The Self-Service Customer Portal gives your customers the option to log in and pay for invoices as they receive them. They can also review their order history, so they don't need to call you to resolve simple questions.

Helcim's Powerful Payments are Built-In.

As with all of our tools, payments are central to the experience. Even with online payments, you benefit from Helcim's lower rates and fast deposits.

Works Across Devices.

You get to decide how you use the Helcim App and Card Reader, and which device you use them on. You can use the app on a Windows or Mac workstation, or on your tablet or smartphone, and even a combination of devices - all linked to your data through the cloud. Whether you have one location, multiple locations or are on the go - flexible devices plus unlimited users allows you to customize the experience to your liking.

Desktop
Tablet
Mobile

A Desktop Solution for Mac and Windows

Download the Helcim Payments app onto your Mac or Windows workstations to create a traditional point-of-sale experience. The point-of-sale will open in a browser window and give you easy access to your product and inventory information.

View App Download & System Requirements

Accessible from Apple and Android Tablets

Download the Helcim Payments app and access your Helcim account from a tablet for a versatile point-of-sale experience. You can mount the tablet in a stand for a traditional countertop checkout experience, or bring it with you to pop up events for quick and easy mobile transactions.

View App Download & System Requirements

Accept Payments Using Your Smartphone

Serve customers from anywhere by turning your smartphone into a point-of-sale. The Helcim Point-of-Sale provides an uncompromised sales experience so you can continue to sell your products no matter where your business takes you.

View App Download & System Requirements

Integrate the Hardware You Need.

At Helcim, we understand that every business is different. No matter how big or small your business is or where you sell, Helcim lets you set up your ideal checkout experience. Use the versatile Helcim Card Reader, your own devices, and other hardware integrations that all talk to each other effortlessly to create the solution you need.

You Deserve Better Payments.

Lower Rates. Better Tools. Amazing Service.

Get started now View Pricing

Easily Sign Up in Minutes
No Hidden Fees or PCI fees
Interchange Plus Pricing
No Contracts or Commitments
Deposits in 1-2 Business Days
Friendly Service via Telephone or Email