Making Your Call Centers PCI-DSS Compliant With A Secure Keypad

Busy Call Centre

Using End-to-End Encryption Hardware For Better Security

Whenever you process a transaction through a web-based Virtual Terminal, you expose your computer and network to sensitive credit card information. It starts by entering the full credit card number, expiry date, and security code using your computer’s keyboard. That information flows through your computer and operating system, onto your web browser, and through your internet connection, finally reaching the processor’s web server.

Doing so means an increased scope for PCI-DSS compliance. While most small merchants can easily secure their computers with anti-virus software and segregate their network, large merchants with call centers that accept credit cards are placed in a much more challenging environment. Bringing your entire environment and every computer and sales agent into the scope of compliance can be a daunting task.

So what can you do to reduce that scope? Check out Helcim Commerce with the SRED Encrypted USB Keypad.


This USB-powered keypad acts as an encrypted replacement for typing sensitive credit card information on your keyboard. Full credit card numbers, expiry dates, security codes, and even addresses (for AVS) can be typed by your staff directly into the secured keypad. Once ready, the information is encrypted directly by the keypad and submitted as a secure block of data. It can only be decrypted once it’s received by Helcim’s servers. Through this use of end-to-end encryption (E2EE), your computers and network are removed from the scope of PCI-DSS.

While a secure keypad does not address all sections of PCI-DSS, removing your computers and network from scope goes a long way in becoming compliant.

Share on facebook
Share on twitter
Share on linkedin
Share on email
Share on facebook
Share on twitter
Share on linkedin
Share on email
Text message payment request on iPhone screen.

How To Get Paid By Text Message

How Do SMS Payment Requests Work? Payment requests are one of the many new and innovative ways businesses are adapting to the technological world in

Contact Us​.

We’re Always Happy to Help!

Our in-house team of Merchant Experience Specialists are here to share their knowledge, answer your questions and point you in the right direction. No commissions, no pressure.

New to accepting card payments? Many of our merchants are first time business owners who are unfamiliar with the industry. We take the time to help you understand how it all works as well as how to avoid common pitfalls.

Get In Touch

Toll-Free: +1 (877) 643-5246


Calgary Head-Office:

Suite 400 – 440 2 Ave SW

Calgary, Alberta T2P 5E9

Seattle Office:

Suite 4200 – 701 5th Avenue

Seattle, Washington 98104