Hello Helcim Merchants,
In these uncertain times, we wanted to share what Helcim is doing to support our merchants, team members, and the broader community. As always, our primary focus is on keeping your business up and running by ensuring the continual delivery of our payment services.
To protect the health of our team, and to adhere to government mandates, our team has switched to remote work for the time being. There is no change to the operation of our services. Our systems will remain online and secure, and our Guru support team is at full capacity and committed to staying connected to your business.
As customers temporarily reduce their card-present spending, there are tools already included in your Helcim Account to help you continue to accept payments:
- Use the Virtual Terminal and the Card Vault for phone orders
- Set up a Hosted Payment Page for online payments
- Send an Online Invoice so customers can submit payments themselves
- Setting up a hosted Online Store can help you reach customers online
Helcim also has business continuity plans in place and is confident in our ability to continue to support you and your business. If you have any questions or would like help using any of the tools mentioned above, please reach out to the Helcim Customer Service team at 1-877-643-5246 or [email protected].
Whether it’s next week or next month, business will return to normal. As small business owners, you’ve figured out the impossible before and we will rise together to overcome this challenge as well.
Stay safe, stay healthy, and know that we’re here for you.