Helcim COVID-19 Update for Merchants

Helcim COVID-19 Update for Merchants

Hello Helcim Merchants,

In these uncertain times, we wanted to share what Helcim is doing to support our merchants, team members, and the broader community. As always, our primary focus is on keeping your business up and running by ensuring the continual delivery of our payment services.

To protect the health of our team, and to adhere to government mandates, our team has switched to remote work for the time being. There is no change to the operation of our services. Our systems will remain online and secure, and our Guru support team is at full capacity and committed to staying connected to your business.

As customers temporarily reduce their card-present spending, there are tools already included in your Helcim Account to help you continue to accept payments:

Helcim also has business continuity plans in place and is confident in our ability to continue to support you and your business. If you have any questions or would like help using any of the tools mentioned above, please reach out to the Helcim Customer Service team at 1-877-643-5246 or [email protected]

Whether it’s next week or next month, business will return to normal. As small business owners, you’ve figured out the impossible before and we will rise together to overcome this challenge as well.

Stay safe, stay healthy, and know that we’re here for you. 

-Nic

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Our in-house team of Merchant Experience Specialists are here to share their knowledge, answer your questions and point you in the right direction. No commissions, no pressure.

New to accepting card payments? Many of our merchants are first time business owners who are unfamiliar with the industry. We take the time to help you understand how it all works as well as how to avoid common pitfalls.

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Toll-Free: +1 (877) 643-5246

 

Calgary Head-Office:

Suite 400 – 440 2 Ave SW

Calgary, Alberta T2P 5E9

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Suite 4200 – 701 5th Avenue

Seattle, Washington 98104