Introducing Helcim’s Merchant Buyout Program

Are you feeling trapped by high fees, outdated equipment, and poor customer service from your current payment provider? Worry no more. We're excited to introduce our Merchant Buyout Program, designed to help you switch providers without the financial burden of cancellation fees. We’ll waive up to $500 of your processing fees to cover these costs, allowing you to transition smoothly and start enjoying the benefits of Helcim’s lower rates and exceptional service. Read on to learn how this program can save you money and make switching easier than ever.

Too many merchants feel stuck in contracts and equipment leases

Every day we talk to merchants who are frustrated with their payment provider due to bad customer service, old equipment, and high fees. At Helcim, we believe you deserve better.

Most legacy and bank-owned processors still have contract cancellation fees - typically ranging from $250 to $500, and non-cancelable equipment leases. With such a hefty price-tag, small business owners are hesitant to switch and end up missing out on long-term savings.

The Switching Paradox

Switching to Helcim can save small businesses an average of 25% compared to flat-rate providers. This can translate to monthly savings of thousands of dollars annually, depending on the business size.

However, many small businesses operate with only a few months of cash flow, and having to pay an upfront cancellation fee on top of ongoing daily processing fees is a scary pill to swallow, regardless of the savings.

Our solution: Contract buyout with free processing

We created a program to help merchants switch payment providers with minimal impact on their cash flow and day-to-day operations. If you have cancellation costs like early termination fees or equipment fees, from your previous provider, Helcim will apply processing credit to your account, up to $500. This credit waives Helcim’s processing fees until the credit is fully used. This means you can switch with confidence, knowing your bank balance is safe, and start enjoying Helcim’s lower processing rates right away.

Switching made simplified: Step-by-step guides

We also understand that transitioning to a new payment provider can be complex. That’s why we also provide comprehensive guides and assistance with your migration. Our amazing team is dedicated to helping you through every step, ensuring a smooth and hassle-free switch to Helcim.

One more thing: Affordable hardware

Lastly, with the launch of our Merchant Buyout Program, we’re also introducing new Smart Terminal financing. Merchants needing in-person payments can now finance Helcim’s Smart Terminal with 12 easy monthly payments of $29 USD ($35 CAD). No need to pay upfront. After 12 months, you own the hardware outright, with no ongoing monthly fees.

Love your payments with Helcim

We believe you deserve to be with your provider of choice, and not feel trapped in a bad contract with an ungrateful processor. Our Merchant Buyout Program is just another step in our mission to be the world’s most loved payments company. For more information about our merchant buyout program, head over to this link.

Break up with bad rates.

Feeling stuck with your provider? We'll waive $500 of your processing fees when you switch to Helcim.

Learn more

FAQ.

How do I qualify?

Switch to Helcim and qualify for our Merchant Buyout program. To redeem up to $500 processing credit, in your Helcim account, go to Help > Talk to Us > Submit a Ticket, and upload your previous contract showing the cancellation fees. We’ll credit your Helcim account up to $500.

How does it work?

As you start processing with Helcim, all of your processing fees will be waived until the $500 processing credit amount on your account is spent. Afterwards, you get to enjoy Helcim’s low payment rates.

What if my cancellation fee is more than $500?

As part of this program, we will reimburse you up to $500 in free processing credits. Unfortunately, any cancellation costs over this amount cannot be converted by Helcim, but we hope that the $500 in addition to our low processing fees will help reduce your overall payment processing costs.

Can I argue with my existing provider to not charge the cancellation fee?

Absolutely! Many merchants are able to get their cancellation fee waived by contesting their poor service quality experience or the increasing fees. For Canadian merchants, we recommend reading this article on the Code of Conduct, which significantly restricts most processors from charging cancellation fees.

Can Helcim help me with cancellation paperwork?

Some providers require their merchants to fill out cumbersome forms and paperwork in order to cancel their contracts. Helcim is here to help! Our Merchant Success Team can help guide you through any paperwork required to cancel your existing contract.